Field Population for Email Ticket Creation

Hello,

I'm trying to create tickets through email, which I can currently do, However I am having difficulty populating other fields apart from the Subject and Description. Is there anything I can do when creating tickets to populate all the other fields?

Thanks,

Damien

Tags email Auto-Ticket-Creation
Asked by Damien Robinson on Tue 6/14/16 12:26 PM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Tue 6/14/16 1:20 PM

Hi Damien,

We actually have a category in our Knowledge Base dedicated to the email monitoring service. You can find that here: https://solutions.teamdynamix.com/TDClient/KB/?CategoryID=1332

I might suggest starting with the article on troubleshooting issues with the email service, but look over those articles and see if you are able to find an answer to your question there. If not, just let us know and we will be happy to help further.

Sincerely,
Mark Sayers
TeamDynamix

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Mark Sayers Tue 6/21/16 9:40 AM

Hi Damien,

I wanted to reach out again and see if you had gotten a chance to review the articles in our Knowledge Base that I referred you to last Tuesday? Were they helpful in answering your questions, or is there anything you still need support assistance with?

Sincerely,
Mark Sayers
TeamDynamix

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