Is there a plan and/or a reason why "Portfolio" is not availble on the Ticket Application side

Or am I just missing it? I was asked by someone at our school and did not have a reason to give them.



Tags Tier-2 portfolio ticketing
Asked by John Marshall on Tue 4/12/16 12:13 PM Last edited Tue 4/12/16 4:05 PM
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Answer (1)

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Jamey Stock Wed 4/13/16 9:19 AM

Hi John,

You are correct that Portfolios are not accessible from within a ticketing application. The reason for this is that portfolios can be used to group up projects, requests, and tickets (even from multiple applications).

Allowing the portfolio to be accessed from a ticketing application could potentially allow users to view items to which they normally would not have access, such as tickets from other platforms.

I hope this helps to explain why we do not support viewing Portfolio information from within a ticketing application. Please let us know if you would like additional clarification or there's anything else we can do for you.

Jamey Stock

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