Support question

Good morning,

A request from one of our technicians: Is there a way to send an email and type the ticket number + ticket title in the subject line of an email and send it to [email removed] and it will automatically get added to the ticket in Team Dynamix?

Thanks

Tags email email-service
Asked by Jeff Chatham on Tue 4/5/16 5:15 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 4/5/16 5:15 PM

Hi Jeff,

Adding the ticket number and it's title to the subject line of an email (unrelated to any reply thread from a ticketing notification) and sending it to the ticket creation inbox will not cause the contents of that email to post to the ticket listed in the subject line. The system is not able to just grab a number from the subject line and know that is the intended ticket to be added on to. They must be responding to a notification that has a reply token at the bottom so it can append properly to the ticket.

I hope this helps answer their question. Let me know if you or they have anything else we can assist with.

Sincerely,
Mark Sayers
TeamDynamix

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