Is it possible to cancel a workflow assigned to a ticket?

I have a ticket to which a workflow was assigned by mistake. I noticed that there is an option to "Assign Workflow" on "Actions" button menu. Is it possible to do the opposite, that is remove already assigned workflow from the ticket?

Tags ticket-workflows
Asked by Bodek Frak on Wed 2/17/16 12:55 PM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Wed 2/17/16 1:31 PM

Hi Bodek,

There is not currently a way to "Cancel" a workflow without it going through a Reject step or assigning a different workflow to the ticket. This sounds like a good feature to add though. I would suggest submitting an enhancement request via the service catalog here

If you have any further questions on this please let me know.

Mark Sayers

1 of 2 users found this helpful.

Mark Sayers Wed 2/17/16 1:33 PM

As a note, we actually already have received an enhancement request for this very feature.

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