Is it possible to cancel a workflow assigned to a ticket?
I have a ticket to which a workflow was assigned by mistake. I noticed that there is an option to "Assign Workflow" on "Actions" button menu. Is it possible to do the opposite, that is remove already assigned workflow from the ticket?
Asked by Bodek Frak
on Wed 2/17/16 12:55 PM
Sign In to leave feedback or contribute an answer
Answers (2)
This answer has been marked as the accepted answer
Mark Sayers
Wed 2/17/16 1:31 PM
Hi Bodek,
There is not currently a way to "Cancel" a workflow without it going through a Reject step or assigning a different workflow to the ticket. This sounds like a good feature to add though. I would suggest submitting an enhancement request via the service catalog here.
If you have any further questions on this please let me know.
Sincerely,
Mark Sayers
TeamDynamix
1 of 2 users found this helpful.
Mark Sayers
Wed 2/17/16 1:33 PM
As a note, we actually already have received an enhancement request for this very feature.
No feedback