How to complete this ticket workflow so that it passes validation?

I'm building my first ticket workflow in TD. I have a first step being configured as Approval type, which is followed by five consecutive Task type steps. I linked Approve to the first step in sequence, and Complete of each task to the next following task. The Reject option of the first step is linked to a separate Tack, which then links back to the first step. When I validate, I get this cryptic error message. What am I doing wrong?

"When starting at the "Approve UWin ID" step, the "Approve Ticket" terminal step can never be reached. If you are relying on "Approve Item" linking to this step, instead consider directly linking the "Approve" option to Approve Ticket"


Tags ticket-workflows
Asked by Bodek Frak on Fri 2/12/16 1:55 PM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Fri 2/12/16 2:09 PM

At least one step has to connect to the Approve step in order for the workflow to complete successfully.

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Mark Sayers Fri 2/12/16 2:08 PM

Hi Bodek,

Your workflow steps do not connect to either the Approve or Reject steps (the ones just hanging off to the right of your workflow with nothing attached to them). The workflow cannot end until at least one of those steps is connected to the rest of your workflow. Consider connecting the last step of your workflow to at least once of those options and it will allow the workflow to properly end.

I hope this has helped clear up the problem you are having with this workflow. If you have any further questions please let me know.

Mark Sayers

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