What is the purpose of "stages" in the workflow?

Specifically, what is the relationship between "stages" and "steps".

Tags ticket-workflows
Asked by Bodek Frak on Thu 2/11/16 12:30 PM
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Answers (2)

This answer has been marked as the accepted answer
Mark Sayers Thu 2/11/16 1:30 PM

Hi Bodek,

Your question here is actually addressed in this Knowledge Base article about the Assignment and Operation of Ticket Workflows. Scroll down to the "Summarizing Workflow Progress with Stages" section and you should find the information you are looking for.

Take a look at that and let me know if you still have any further questions on this topic.

Mark Sayers

1 of 2 users found this helpful.

Bodek Frak Thu 2/11/16 2:22 PM Last edited Thu 2/11/16 2:24 PM

Thank you Mark. I somehow missed this section when I was skimming though this kb article yesterday. This is indeed the answer that I was looking for. By the way, what does "Unaccept Answer" do? I see this on the bottom of your answer, and I do not recall clicking on "Accept Answer"....

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