Is there a way to have the Resp Group notified when an attachment is added to a ticket?

If a requestor or technician adds an attachment, I don't see a way to make it alert the group of that.  I tried selecting "Notify primary reviewer and others of new/edited tickets? " on the ticket type, but that seems to have no effect.  Is there a way to do this?



Tags notifications type attachment attachments notification
Asked by David Durling on Wed 12/2/15 12:32 PM Last edited Wed 12/2/15 12:33 PM
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Answer (1)

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Mark Sayers Wed 12/2/15 1:20 PM

Hi David,

At this time there is no setting/option that will automatically notify someone when an attachment is added to a ticket. The only way to produce a notification (and it will have to be done manually) is to use the Update screen, add your attachment, then choose who you are wanting to notify of the ticket update. I think this will be your best bet with the current system functionality.

I hope this has fully answered your question. If there is anything else we can be of assistance with, please let us know.

Mark Sayers

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