Required Custom Attributes in Ticket Templates

Is there a way to have blank required custom attributes when creating a ticket template? I am trying to create a ticket template but I cant leave a required field blank. The reason for creating the template is so that I can share it with our student workers and they wont have to worry about which ticket type and group to assign the ticket to, but would like to keep the required fields blank so that we can get that information when a customer is actually having an issue.

Tags ticket-templates custom-attributes
Asked by Derik Holland on Thu 11/19/15 8:54 AM
Sign In to leave feedback or contribute an answer

Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Thu 11/19/15 9:37 AM

Hi Derik,

The only way to accomplish what you are looking for would be to set the fields to not required, create and save your templates, then go back into Admin and set them to required again.

Let me know if this helps or if you need any other assistance with this.

Mark Sayers

No feedback