Thanks for your reply, Mark. I was hoping customize the service definition within the Service Catalog itself. It would be great if I could add some additional fields/attributes on the service itself. An example of the information I would like to add to the service are:
- Available To: This field could be a list of roles (faculty, staff, students, affiliates, etc...)
- Requirements For Service: A text box or list of requirements (telephone, computer, VoIP phone, network jack, etc...)
- Fee: Field to indicate if a service is free or fee-based
- Support Hours
- Service Availability
- Service Owner
I'm looking for a way to add fields/attributes for standard information associated with each service. This would assist our IT Staff (Service Desk and others) and possibly even clients as they look through our service catalog.
We have added some of this information to the "Long Description" area on the service definition form. However, it would be best if we could add fields for the standard information needed. Using fields/attributes for this information would allow us to sort, report, standardize, and better manage the information for each service.
I hope this a better description of my question. Is this possible within TeamDynamix?