Why aren't Task notifications included in the ticket feed?

We're trying to confirm when the task notification is going out to users or groups, but we are not seeing the notification listed in the ticket feed.  We are using all options; tasks are manually added sometimes with a Predecessor, a task template may be used, a Workflow may being used with approvals or the responsible person is changed on an existing task.

How can I confirm that person or group is sent a notification?

Tags tasks ticket-tasks notifications
Asked by Kathy Holman on Tue 10/20/15 12:01 PM
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Answer (1)

This answer has been marked as the accepted answer
Mark Sayers Tue 10/20/15 2:14 PM

Hi Kathy,

Ticket Task notifications only display in the feed when the task has a comment or update, so it will NOT produce a feed item on creation.

I hope this has answered your question. If anything needs more clarification, or if you have further questions please let me know.

Mark Sayers

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