Is it possible to have notifications sent to requestors (Client license), when their request is Approved/Rejected during an approval step in a ticket workflow?
For example, we have ticket workflows for website changes that contain Approval Steps assigned to our Communications Director, who has a Client license in our system. When the Comm. Dir. rejects a request and adds a comment explaining why, is it possible to notify the requestor with this information? I know that approval step notifications are customizable for Projects, but they target TDNext licensed users.