Delete custom statuses

Is there a way to delete custom statuses that we have entered or do we have send a request to you to delete it?

Tags Custom-Status delete
Asked by Mrunalini Kulkarni on Fri 10/2/15 10:45 AM
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Answer (1)

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Mark Sayers Fri 10/2/15 10:53 AM Last edited Fri 10/9/15 2:06 PM

Hi Mrunalini,

It is the general rule of the system that statuses cannot be deleted. They can only be set to an inactive/deactivated status, which is largely for reporting purposes that may be necessary on past tickets/projects.

You can see a more detailed description of why we do not allow any status to be deleted here:

I hope this clarifies your question about deleting statuses. Please let us know if you have any further questions or if we can be of further assistance in this matter.

Mark Sayers

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