By default, the Related Articles card on a service is displayed. However, it is hidden on the Service Detail page if one of the following occurs:
- The user does not have access to the Knowledge Base application
- There are no KB Articles associated with the Service
In order to associated Articles with a Service, you can click the Edit Service button and locating the Related Articles tab. If a specific user needs access to the KB application, this can be configured through the Admin tool and editing a user's profile via the Applications tab.
I hope this answers your question! Please let us know if you are still experiencing issues or there is anything else we can do to assist you.