Analysis, Actual Hours Report for Tickets
I created a report under Analysis, Actual Hours for tickets. I am filtering the report down to a specific group of techs. My goal is to get actual hours by person for a date range spent on just tickets, including the type & category. I can get the actual hours no problem. Where I'm stuck is getting the ticket type category. I can get the ticket type, but can't find category in the list of available fields.
Am I missing it, or is there another way to go about doing this?
Answer (1)
Hi Mike,
Ticket Type Category is not an available column when creating an Actual Hours Report. In order to access this field, you would need to create a Ticket Report instead. If you have any questions about how this could be implemented, just let us know and we will be happy to help.
Sincerely,
Phil Curl
TeamDynamix