Workspace Feed Notifications

Whenever I post a comment in a workspace's feed, the notification e-mail does not have the same branding as our other notification e-mails.  I have searched everywhere trying to find the notification template that would impact the workspace, but cannot find any.  Does anyone know how to change the notification template for comments in a workspace?

Tags workspace workspaces notification template
Asked by Bill MacKenzie on Wed 8/19/15 3:43 PM Last edited Wed 8/19/15 3:43 PM
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Answers (2)

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Jamey Stock Thu 8/20/15 9:22 AM Last edited Wed 9/2/15 2:49 PM

Hi Bill,

Workspace feed comment notifications cannot be templated at this time. The reasoning for this is that workspaces function similarly to projects, but have fewer available actions and less management. If you are interested, you can read more about the difference between the two here:

The {{ProjectOrWorkspaceLabel}} in Project Notification Templates is simply used to indicate whether the item in question is a project or workspace, as we may have wanted to support this at one point. However, this does NOT have any impact on workspaces, since those notification emails do not use these templates.

I hope this clears everything up! Please let us know if you would like further clarification or there is anything else we can do for you.

Jamey Stock

1 of 1 users found this helpful.

Bill MacKenzie Mon 8/31/15 3:36 PM

Hi Jamey, Thanks for your response.  This process agrees with what our implementation rep, Marcus, has provided.  While working through it with him, though, it seems there may be a bug.  I have confirmed that the new template is enabled, but we are still getting the default style sheet. Please see ticket 968285. Let me know if you need anything else.  Thanks! 

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