I have been trying to create a ticket with the SOAP API, with some custom attributes defined for that ticket. The ticket is created fine, no error message. I can see the ticket from within TeamDynamix after I have created it. However, I don't see the custom attribute listed. I can go into TeamDynamix, edit the ticket to set the custom attribute and then I will see it in the ticket display. However, when I try to set it through the API, it doesn't seem to work. I am pretty sure I am setting the xml correctly (<customAttributes>...</customAttributes>) and I am pretty sure that I have the correct attribute ID.
The section I put into the ticket creation xml is as follows. It is a multiselect, but I only put it in with 1 string value to test.
<string>Admissions - Durham</string>
Any help would be appreciated. I know the SOAP API is being deprecated and we do have plans to go to the REST API. However, for now I would like to know how to make what I have work.
Any suggestions? Thanks.