How do I create a report that shows the percentage of tickets by service?

Tags ticketing service-catalog custom-report report-builder
Asked by Aaron Crane on Fri 9/19/14 4:40 PM
Sign In to leave feedback or contribute an answer

Answer (1)

Drake Sigler Fri 9/19/14 4:43 PM

Our custom report builder comes with the ability to present pie, bar, and line charts with the data. The best way to present a percentage of tickets by service like this is to create a report that selects Service and Ticket count as columns and set up a pie chart with Service as the name and Ticket Count as the value. From here you can add any sort of filtering to capture the specific data you would like to capture such as associated acct./dept., specific requestor, or even status.

0 of 1 users found this helpful.