Why does the attribute I just created show on all tickets

Tags custom-attributes ticketing
Asked by Aaron Crane on Fri 9/19/14 11:24 AM
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Answer (1)

Drake Sigler Fri 9/19/14 11:32 AM

When you add a new ticket attribute that is not associated with any ticket types, the attribute is assumed to be "global" and will show on all ticket types. In order to limit the attribute to specific types, you will need to select the desired types from the list of types in Admin -> Tickets -> Attributes -> [Attribute] -> Associated Types.


You can also add attributes directly to a type from the Attributes tab in the type details page in Admin -> Tickets -> Types -> [Type]. This will create a new attribute and inherently associate it with that type.

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