What's a primary group?
Asked by Aaron Crane
on Fri 9/19/14 11:09 AM
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Answer (1)
Drake Sigler
Fri 9/19/14 11:15 AM
Since users can potentially belong to many groups, the primary group indicates which group is the user's "main" group.
If the user is responsible for a ticket, the primary group will be indicated as the responsible group in any ticket reports.
Refer to this knowledge base article for more information on ticketing responsibility:
https://solutions.teamdynamix.com/TDClient/KB/ArticleDet?ID=512
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