What's a primary group?

Tags ticketing group group-manager itsm
Asked by Aaron Crane on Fri 9/19/14 11:09 AM
Sign In to leave feedback or contribute an answer

Answer (1)

Drake Sigler Fri 9/19/14 11:15 AM

Since users can potentially belong to many groups, the primary group indicates which group is the user's "main" group.

If the user is responsible for a ticket, the primary group will be indicated as the responsible group in any ticket reports.

Refer to this knowledge base article for more information on ticketing responsibility:


3 of 3 users found this helpful.