printing tickets: configurable?

A person here wants to include the feed in the printed version of the ticket. Is that configurable by administrators? I cannot find it.

Tags tickets printing feed
Asked by Greg Van De Mark on Wed 9/10/14 5:03 PM
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Answers (3)

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Mark Sayers Tue 11/29/16 3:02 PM
Hi Ann,

The feed is not currently configurable/able to be defaulted to enabled when printing a ticket. I would imagine it is disabled by default in the use case that the full feed contents might not always be wanted to be printed, so rather than always include it, we exclude it and make sure the users really want it to be printed by manually checking to add it.

This might be a great feature to request though. You could request this feature via our Client Portal Home page by clicking on the "Request a feature" button. If the same request does exist already from another requestor, we will group your enhancement with the existing one so we can keep an eye on the number of requests the feature has.

Please let me know if you have any additional questions.

Mark Sayers
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Ann Edvaldsson Tue 11/29/16 1:38 PM
I've looked at this too. Is there anyway to have it enabled by default. We have a lot of users asking about this as well. 99% of the time a ticket that needs to be printed has to include the feed (in our case at least).  Thanks! Ann 
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Drake Sigler Wed 9/10/14 5:03 PM

Hi Greg,

When you're looking the the "Print View" of a ticket, you can select which portions of the ticket you would like to print with the checkboxes at the top right of the ticket's print view. The feed box is disabled by default.

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