Problem Assigning Tasks

We're having issues assigning ticket tasks to a couple users. They have the same security role and permissions as other users in their group, but they do not show up in the assignment list.

Why could that be?

Tags tickets ticket-tasks assignment
Asked by Barbara Herbert on Tue 9/9/14 5:23 PM
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Answer (1)

Drake Sigler Tue 9/9/14 5:24 PM

Hi Barbara,

Do those users have the ticketing application? You cannot assign ticket tasks to users who do not have access to the ticketing application.

User applications are managed on the Applications tab on the user's profile in Admin (Admin -> Users).

I hope this helps!

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