Type limitations

I am trying to limit what ticket types folks can use when creating a new incident, but even with the configuration shown in attached picture, people can still see and use this ticket type who are not in the response center group. Suggestions?

Tags itsm create ticket
Asked by Robbie Talbot on Tue 9/9/14 5:14 PM
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Answer (1)

Matt Sayers Tue 9/9/14 5:14 PM

Do you know if the users who can see the type and aren't in the specified group have the "Can see all types" permission enabled on their security role?

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