We set a user up in TDHE into a group:
Admin > Users > (User) > Groups
We put him in the 'Endpoint Management' group and have set that as his primary group.
When we run ticketing reports, he is not showing up in group reports. When running a ticketing report where Ryan is the filter (not the group), we see that resp group is blank. (Responsibility and primary responsibility are both the user) Why is resp group
blank for Ryan?