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- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The Web Service workflow step allows organizations to automate processes by calling an external RESTful web service.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The Approval Step allows a workflow to notify one or more approvers and wait for them to mark the step complete.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The Task Step allows a workflow step to define a ticket task and add it to the ticket.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The Notification step allows a workflow to automatically notify one or more individuals when the step is reached in the workflow.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The Timer step allows organizations to pause a workflow at a pre-determined stage.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
A Collector step joins several paths of a workflow and waits for all of the paths to complete.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The Condition Step allows a workflow to automatically route one way or another based on the values on the ticket.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The branch step acts as a way to more easily manage branches in a workflow with multiple paths.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
This article outlines the different types of steps that can be used when building out a ticketing workflow.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The Choice step allows a workflow to present a technician with multiple choices in order to progress through a workflow.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
This article describes how to configure and use the TeamDynamix iPaaS step, which integrates ticketing workflows with TDX iPaaS flows.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Using Reports
- Example ITSM Reports
Provide your team with the top 20 most commonly requested services in your service catalog.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
Step-by-step instructions on how to create another ticket as part of a workflow.
- Knowledge Base
- Using the TeamDynamix System
- Client Portal Applications
- Knowledge Base
This introduction article will help content editors and service owners to manage the relationships between articles and services.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
Step-by-step instructions on how to build a workflow to change the current responsibility of a ticket.