Search19 Results
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Standard Reports
This how-to article helps service desk managers and technicians to report on ticket status changes across a specified date range using TDNext.
- Knowledge Base
- Using the TeamDynamix System
- System Configuration
- Users and Roles
- Users and Customers
- Knowledge Base
- Using the TeamDynamix System
- Client Portal Applications
- Knowledge Base
This article explains how Knowledge Owners can use analysis and reporting tools, such as Google Analytics, to effectively manage and review knowledge base content.
- Knowledge Base
- Using the TeamDynamix System
- Projects and Workspaces
- Project Sections & Components
- Briefcase
This how-to article will help users to understand the project briefcase document workflow process using the Projects/Workspaces application in TDNext.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Webhooks
This article describes how to configure webhooks in a ticket or asset/CI application
- Knowledge Base
- Using the TeamDynamix System
- Projects and Workspaces
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The branch step acts as a way to more easily manage branches in a workflow with multiple paths.
- Knowledge Base
- Using the TeamDynamix System
- Projects and Workspaces
- Project Portfolios
This getting started article will help users to learn about interacting with Programs using the TDNext interface.
- Knowledge Base
- Using the TeamDynamix System
- Projects and Workspaces
- Project Sections & Components
- Links
This how-to article will help project team members to add and manage hyperlinks to information external to the project using the Projects/Workspaces application in TDNext.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
This article outlines how workflows are assigned to tickets and how tickets progress through those workflows.
- Knowledge Base
- Using the TeamDynamix System
- Projects and Workspaces
- Project Portfolios
This getting started article will help users to learn about interacting with Portfolios using the TDNext interface.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Entering and Managing Ticket Requests
- Knowledge Base
- Using the TeamDynamix System
- Projects and Workspaces
- Project Sections & Components
- Project Issues
This introduction article will help users to understand how Issues may be interacted with and what the purpose of this feature is using the TDNext interface.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Entering and Managing Ticket Requests
There are multiple ways a technician can submit a ticket (incident, problem, or change request) on behalf of a requester. The following methods are for scenarios where a technician is fielding a phone call or walk up and must document the incident in TeamDynamix.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The Condition Step allows a workflow to automatically route one way or another based on the values on the ticket.