Search37 Results
- Knowledge Base
- Using the TeamDynamix System
- Client Portal Applications
- Knowledge Base
This article explains how Knowledge Owners can use analysis and reporting tools, such as Google Analytics, to effectively manage and review knowledge base content.
- Knowledge Base
- Using the TeamDynamix System
- Portfolio Planning
- Using Project Requests
This how-to article will help technicians/users to manage and evaluate project requests using the TDNext interface.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Automation Rules
- Knowledge Base
- Using the TeamDynamix System
- Projects and Workspaces
- Using Projects
- Implementing and Configuring Project Management
This concepts article will help users to determine which functionality in TDNext will be most effective.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Standard Reports
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The Task Step allows a workflow step to define a ticket task and add it to the ticket.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The Condition Step allows a workflow to automatically route one way or another based on the values on the ticket.
- Knowledge Base
- Using the TeamDynamix System
- Portfolio Planning
- Scoring and Evaluating Projects
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Automation and Workflow
- Ticket Workflows
The Choice step allows a workflow to present a technician with multiple choices in order to progress through a workflow.
- Knowledge Base
- Using the TeamDynamix System
- Reports, Desktops, and My Work
- Standard Reports
This how-to article will help users to use the Top Scored Requests report in TDNext.
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
- Entering and Managing Ticket Requests
- Knowledge Base
- Using the TeamDynamix System
- System Configuration
- Users and Roles
- Resource Pools and Functional Roles
- Knowledge Base
- Using the TeamDynamix System
- Projects and Workspaces
- Using Workspaces
- Knowledge Base
- Using the TeamDynamix System
- Ticketing Applications
A detailed breakdown of the automated processes that handle various ticketing aspects that are able to be, or are configured out-of-the-box to be automated in nature.