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In this session, we share the IT industry's best practices for approaching your next ITSM and/or PPM implementation.
Best of all, he'll explain how top universities think differently about how they approach ITSM and PPM implementations and why this drives success.
Takeaways include:
- how to select goals that matter
- effective methods of communication
- ways to lead organizational change
- why it's important to plan for future success
A recording of the live Q&A session is included at the end of the video.