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Business Intelligence Utilizing Power BI
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Does this term conjure up images of Big Brother? Thoughts of accountability? Concerns about complexity or it taking forever to design? Implementation headaches? A trend that will soon be replaced or kicked to the curb? This virtual session will demonstrate how Core Technology Services at North Dakota University System (NDUS) quickly developed operational, leadership, and departmental dashboards detailing all things Incident and Service Request-related. We’re excited to share with you our path from laborious, manual monthly reporting to daily dashboards at our fingertips. We have transformed our ability to effectively manage tickets, improve users’ experience, and identify continual improvement initiatives. It's easier than you think! Let us demonstrate how you can quickly partner with Power BI to gain daily visibility into those things that make Service Management tick.
Speakers
Cordell Wagendorf
Software Developer
North Dakota University System
Ericka Westphal
Process and Controls Manager
North Dakota University System