Reminder Notifications for Approval, Choice and Task steps

This article describes how administrators can configure an Approval, Choice or Task step to send reminder notifications.  

Overview

Approval, Choice and Task steps include the ability to send reminder notifications when the step remains active. 

How it Works

Follow these steps to add reminder notifications to a workflow step: 

1. In TDAdmin, open and check out the workflow you want to modify (TDAdmin > Applications > [Ticketing Application] > Workflows > [Workflow] > View Builder > Check Out). 
2. Edit the settings for an Approval, Choice or Task step. 
3. Choose a reminder schedule
4. Optionally set a limit to the number of reminders that can be sent. 

Reminders are sent on a daily basis, at the same time that the initial notification was sent for that step. Reminders use the Ticket Workflow Step Reminder notification template.