Tickets Closed per Technician

Overview

With this report, you would provide your team with the number of tickets resolved by each technician over a specific period of time. This report is useful for managers to determine if there are training gaps or technicians who could use further assistance.

Creating and Configuring the Report

1. Click the +Report button
2. Choose Ticket Report from the list of options

Name and Description

1. Be clear when entering the name and description of your reports, as you want the purpose of the report to be clear to your team.
   • For this example, you can type a name of Resolved per Technician Weekly and a description of your choosing, if so desired.

Select the Columns for your report

1. For this report, we want to see the following minimum columns:
   • Resolved By, and
   • Ticket Count

Add filtering to your report

1. Set the following filter configurations:
   • Resolved By your technician or group of technicians, and
   • Resolved Date with a value of this week.

Charts

You will choose a pie chart for this report in order to see the percentage of tickets completed by each technician. The chart will have:

1. A Name of Resolved By, and
2. Value of Ticket Count

When you run your report, you will end up with something like this. You can click into each section of the pie for more information on the type of tickets your technicians are resolving.