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With this report, you would provide your leadership team with the average response time for tickets.
- This report is useful for members of leadership as well as Service Owners to help determine bottlenecks in the process and identify training gaps.
Here are some example configurations you could use for this type of report.
| Component |
Configuration |
| Report Type |
Ticket Report
|
| Title |
Average Response Time YTD
|
| Description |
A description is optional, but can be help make it clear to your team members what the report shows. |
| Columns |
- Created
- Month/Year or Week/Year format)
- Create to Respond (Op)
- Aggregate this field by Average
|
| Filtering |
- Created
- with a value of year to date.
- Status
- where the value is not one of Cancelled.
|
| Order |
- Order by: Created Month/Year (or Created Week/Year)
- Ascending
|
| Charts |
- Chart Type: Line
- X Value: Created Month/Year (or Created Week/Year)
- Y Value: Created to Respond (Op)
|