Tactical and Strategic Reports for ITSM

Top tactical ITSM reports for technicians

Click the links below to see the criteria for each report.

  • Tickets belonging to me
    • Use the content called "My Assigned Tickets" within the Tickets section when building your desktop.
  • Ticket Tasks belonging to me
    • Use the content called "My Assigned Ticket Tasks" within the Tickets section when building your desktop.
  • Tickets belonging to 1 or more groups that I belong to
    • Use the content called "My Assignments" within the My Work section when building your desktop.
  • Ticket Tasks belonging to 1 or more groups that I belong to
    • Use the content called "My Assignments" within the My Work section when building your desktop.
  • Tickets that I own, either at the individual or group level where the respond by portion of the SLA has not been met
  • Tickets that I own, either at the individual or group level where the resolve by portion of the SLA has not been met
  • Tickets closed each day, by tech, also usually a pie chart
  • Unassigned tickets
  • Unassigned tasks
  • KB articles that need to be updated within the next 3 months
  • KB articles that have not been updated in over 6 months
    • To build this report, follow the steps here and modify the Next Review Date to be a date in the past that you determine meets your needs.
  • Survey responses on CSat

Top strategic ITSM reports for leadership

Click the links below to see the criteria for each report.

67% helpful - 3 reviews

Details

Article ID: 83655
Created
Tue 7/23/19 2:58 PM
Modified
Mon 11/23/20 12:11 PM