How can a Technician enter an incident using the Ticketing application in TeamDynamix?


Technicians must first navigate to the ticketing application by selecting the application from the apps menu




Once the ticketing application has been opened, the Technician can submit a new incident by either selecting the "+New Incident" or "+New" link from the top navigation bar. 




A new incident form will appear providing the technician with the ability to quickly complete the form by selecting a "Template". You can learn how to set up a template here.  Also, the technician will have the ability to search the Knowledge Base through the entry form interface.



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Article ID: 3996
Mon 2/9/15 11:20 AM
Tue 6/30/20 11:52 AM