Adding, Viewing, And Using Saved Searches

To make ticket searches more efficient, users may save their search criteria to easily access a particular search at a later point. They can also view the list of saved searches they have created.To add a saved search, the user must:

  1. Enter a Tickets application.
  2. Click the desired ticket search link in the left navigation under the "Tickets" link.
  3. Enter your search criteria.
  4. Click the "Save Search" button.
  5. A "Save Search" dialog will open. Enter a search name in the "Save As" textbox.
  6. If you are using a current saved search, choose whether or not to overwrite the current search or create a new saved search.
  7. Choose whether or not to make the search global. A global search will be accessible by all users.
  8. Click the "Save" button. All custom searches the user creates, whether they are marked global or private, will be saved in the "My Searches" menu accessed from a Ticket search page.

To view a list of the user's saved searches, the user must:

  1. Enter a Tickets application.
  2. Go to the desired ticket search page and click the "My Searches" button.

To use a saved search, the user must:

  1. Enter a Tickets application.
  2. Select the desired search from the "My Searches" button in a Ticket search page.
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Details

Article ID: 3591
Created
Mon 2/2/15 3:56 PM
Modified
Tue 12/17/19 3:34 PM