Adding and Deleting Ticket Alerts

Users can add alerts to a ticket to be notified of changes in the ticket's status. Or, if an alert is no longer needed, the user can delete an alert from the ticket.

To add an alert to a ticket, the user must:

  1. Enter a Tickets application.
  2. Click the desired ticket search link in the left navigation under the "Tickets" link.
  3. If necessary, modify the search criteria and click the "Apply" button.
  4. Click on the title link of the ticket you wish to add an alert to from the tickets list.
  5. Click the My Alerts tab at the top of the ticket and click the Add button.
  6. An "Add Alert" window will open. Select the alert(s) you wish to add from the checkbox list.
  7. Click the "Save" button. The alerts will now appear in the My Alerts list.

To delete an alert from a ticket, the user must:

  1. Enter a Tickets application.
  2. Click the desired ticket search link in the left navigation under the "Tickets" link.
  3. If necessary, modify the search criteria and click the "Apply" button.
  4. Click on the title link of the ticket whose alert you wish to delete from the tickets list.
  5. Click the "Delete" link of the appropriate alert in the "My Alerts" tab of a ticket.
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Details

Article ID: 3587
Created
Mon 2/2/15 3:54 PM
Modified
Mon 6/29/20 10:29 PM