The Read By Feature

Ticketing users can view a history of who viewed a ticket and when that ticket was viewed. In order to view the "Read By" history, the user must:

  1. Enter a Tickets application.
  2. In the left navigation menu, click the word Tickets or one of the standard filters or reports.
  3. If necessary, use the filter icon in the top right corner to modify the search criteria and click the "Apply" button.
  4. Click on the title of the ticket whose "Read By" history you wish to view.
  5. Go to the Read By tab of the ticket.


Article ID: 3586
Mon 2/2/15 3:54 PM
Mon 6/29/20 12:32 PM