How to Delete Ticket Attachments in the TDNext Interface

Documents, code samples, articles, screen shots, instructions or images can be deleted from a ticket. To delete an attachment to a ticket, the user must:

  1. Enter a Ticketing application.
  2. Click the desired ticket search link in the left navigation under the "Tickets" button.
  3. If you know the Ticket ID #, you can search for that in the upper right corner adjacent to the green filter (funnel) icon.
  4. Click the Delete link for the appropriate file in the "Attachments" section of the General tab of a ticket.


Article ID: 3585
Mon 2/2/15 3:53 PM
Tue 6/23/20 9:54 AM