Viewing Or Saving Ticket Attachments

To view or download a ticket attachment, the user must:

  1. Go a Tickets application.
  2. Locate and open the desired ticket for the attachment
  3. If necessary, run a search to locate the desired ticket and click the "Apply" button.
  4. Click on the title link of the ticket whose attachment you wish to view or download from the tickets list.
  5. The screen will display a list of attachments to the ticket in a section titled Attachments. If you would like to view or download the attachment, click on the attachment title. You will then be prompted to either open (view) or save the attachment.


Article ID: 3584
Mon 2/2/15 3:53 PM
Fri 6/19/20 1:18 PM