Adding an Attachment to a Ticket

Documents, code samples, articles, screen shots, instructions, or images can be attached to a ticket. To add an attachment to a ticket, the user must:

  1. Enter a Tickets application.
  2. Click the desired ticket search link in the left navigation under the "Tickets" link.
  3. If necessary, modify the search criteria and click the "Apply" button.
  4. Click on the title link of the ticket you wish to add an attachment to from the tickets list.
  5. Click Add > Attachment at the top of the window OR drag and drop the desired attachment to the Attachments section of the ticket on the right OR click the blue + button in the Attachments section of the ticket on the right.
  6. If the Add or + buttons were used, a popup window will appear. Click the browse button to locate the file(s) to be attached. Once complete, click on the "Upload" button.
    1. If attachment integrations have been turned on, you may also be able to browse OneDrive, Google Drive, Box, or Dropbox.
  7. The screen will now display a list of attachments to the ticket in the Attachments section of the General tab.


Article ID: 3583
Mon 2/2/15 3:53 PM
Mon 6/29/20 10:27 PM