Adding Time To A Ticket

In order to add time to a ticket, the user must:

  1. In TDNext, select a Tickets application.
  2. Click the desired ticket search link in the left navigation under the "Tickets" link.
  3. If necessary, modify the search criteria and click the "Apply" button.
  4. Click on the on the title link of the ticket you wish to update from the tickets list.
  5. Click Actions > Update at the top of the window. There is also an Update button above the ticket Feed section.
  6. The "Update Ticket" window will appear.
  7. Enter the hours spent working on the ticket if desired, the date the work was done and the time type.
  8. Fill in your comments in the "Comments" textbox.
  9. Check the "Make comments private" box if you do not wish client users to see any comments.
  10. Select any people you would like to directly notify about the ticket update by selecting the appropriate user names from the "Notification" box. You may also choose to notify other people or email addresses not associated with the ticket. When entering Other Addresses, all addresses must be separated by commas.
  11. When complete, click the "Save" button.
  12. Your update will be added to the "Feed" section of the ticket.

You may also add time by going to the T&E tab of the ticket and using the Add Time button.

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Article ID: 3581
Mon 2/2/15 3:52 PM
Tue 6/30/20 11:54 AM