Viewing A Ticket

In order to view a ticket, the user must:

  1. Enter a Ticketing application.
  2. Use one of the filters in the funnel-shaped filter located in the upper right of the ticketing application to search for the desired ticket. By default, only tickets that have New, In Process or On Hold status classes are displayed in ticket searches.
  3. Above the search menu on far right menu, there is a search by ID or keyword for Tickets. Keep in mind on the default statuses that #2 describes when searching.
  4. If necessary, change the search criteria and click the "Apply" button.
  5. Click on the appropriate title link from the ticket list to open a ticket detail window.

Details

Article ID: 3575
Created
Mon 2/2/15 3:50 PM
Modified
Tue 6/30/20 11:49 AM