Adding And Deleting Ticket Request Alerts

Users can add alerts to a ticket request to be notified of changes in the ticket request's status. Or, if an alert is no longer needed, the user can delete an alert from the ticket request.To add an alert to a ticket request, the user must:

  1. Enter the Client Portal application and go to Services.
  2. Click the Ticket Requests link in the sub-navigation bar.
  3. If necessary, modify the search criteria and click the "Search" button.
  4. Click on the title link of the ticket request you wish to add an alert to from the ticket requests list.
  5. Click the "Add Alert(s)" button.
  6. An "Add Alert" window will open. Select the alert(s) you wish to add from the selection box.
  7. Click the "Save" button. The alerts will now appear in the "My Active Alerts" section of the ticket request detail window.

To delete an alert from a ticket request, the user must:

  1. Enter the Client Portal application and go to Services.
  2. Click the Ticket Requests link in the sub-navigation bar.
  3. If necessary, modify the search criteria and click the "Search" button.
  4. Click on the title link of the ticket request whose alert you wish to delete from the ticket requests list.
  5. Click the "Delete" link of the appropriate alert in the "My Active Alerts" table of the ticket request detail window.

Details

Article ID: 3571
Created
Mon 2/2/15 3:46 PM
Modified
Wed 7/1/20 3:07 PM