The Read By Feature

Users can view a history of who viewed a ticket request and when that ticket request was viewed. In order to view the "Read By" history, the user must:

  1. Enter the Client Portal application and go to Services.
  2. Click the Ticket Requests link in the sub-navigation header bar.
  3. If necessary, modify the search criteria and click the "Search" button.
  4. Click on the title link of the ticket request whose "Read By" history you wish to view from the ticket requests list.
  5. The read by listing will display on the right side of the screen in the "Read By" section.

If you don't want someone to see this read by tab in TDClient, you can navigate to the TDAdmin side of the client portal app you are working with and turn off that permission. 

Details

Article ID: 3570
Created
Mon 2/2/15 3:44 PM
Modified
Thu 12/26/19 1:13 PM