How to Delete Ticket Request Attachments in the Client Portal

Documents, code samples, articles, screen shots, instructions or images can be deleted from a ticket request. To delete an attachment to a ticket, the user must:

  1. Enter the Client Portal application and go to Services.
  2. Click the Ticket Requests link in the sub-navigation header bar.
  3. If necessary, modify the search criteria and click the "Search" button.
  4. Click on the title link of the ticket request whose attachment you wish to delete from the ticket requests list.
  5. Click the Delete link for the appropriate file in the "Attachments" section of the ticket request detail window.


Article ID: 3569
Mon 2/2/15 3:44 PM
Tue 6/23/20 9:54 AM