Adding An Attachment To An Existing Ticket Request

Documents, code samples, articles, screen shots, instructions or images can be attached to an existing ticket request. To add an attachment to a ticket request, the user must:

  1. Enter the Client Portal application and go to Services.
  2. Click the Ticket Requests link in the sub-navigation header bar.
  3. If necessary, modify the search criteria and click the "Search" button.
  4. Click on the title link of the ticket request you wish to add an attachment to from the ticket requests list.
  5. Click on the "+ Attachment(s)" button in at the top of the page.
  6. A popup window will appear. Click the browse button to locate the file to be attached. Once complete, click on the "Upload" button.
  7. Repeat steps 5-6 if you wish to add more attachments.
  8. The screen will now display a list of attachments to the ticket request in the "Attachments" section.
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Article ID: 3567
Mon 2/2/15 3:43 PM
Tue 12/17/19 3:29 PM