Documents, code samples, articles, screen shots, instructions or images can be attached to an existing ticket request. To add an attachment to a ticket request, the user must:
- Enter the Client Portal application and go to Services.
- Click the Ticket Requests link in the sub-navigation header bar.
- If necessary, modify the search criteria and click the "Search" button.
- Click on the title link of the ticket request you wish to add an attachment to from the ticket requests list.
- Click on the "+ Attachment(s)" button in at the top of the page.
- A popup window will appear. Click the browse button to locate the file to be attached. Once complete, click on the "Upload" button.
- Repeat steps 5-6 if you wish to add more attachments.
- The screen will now display a list of attachments to the ticket request in the "Attachments" section.