Alerts For Ticket Requests (See "Entering And Managing Ticket Requests")

  1. Enter the Client Portal and go to the Services application.
  2. Click Ticket Requests.
  3. If necessary, modify the search criteria and click the "Search" button.
  4. Click on the title link of the ticket request you wish to add an alert to from the ticket requests list.
  5. Click the "Add Alert(s)" button.
  6. An "Add Alert" window will open. Select the alert(s) you wish to add from the selection box (hold the CTRL key to select multiple alerts).
  7. Click the "Save" button. The alerts will now appear in the "My Active Alerts" section of the ticket request detail window.
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Article ID: 3478
Mon 2/2/15 2:47 PM
Mon 6/29/20 4:48 PM