When editing tickets, which fields are reported as edited in the feed?

Summary

As a part of ticket editing, the ticket feed will display a list of how edited fields changed as a part of the modification. In most cases, these will be of the format: Changed FieldName from "OldValue" to "NewValue." However, certain fields are explicitly excluded from the generated feed text. The following ticket form fields do not currently include value change information in the feed:

  • Form
  • Description

If these excluded fields are the only ones being changed, then the feed will simply display Edited this TicketClassification. Otherwise, the list of all standard value changes will be displayed and those specific fields will be excluded from the list.

100% helpful - 1 review

Details

Article ID: 34493
Created
Fri 7/28/17 10:10 AM
Modified
Thu 1/2/20 11:03 AM