Accounting for Ticket Assignments in Resource Allocation


In versions 8.5 and earlier, ticket assignments would create schedules based on the estimated hours of the tickets. In versions 8.6 and later, these schedules are instead created from the Workspace. 

Instead of using individual tickets to create schedules for non-project work, managers can now utilize workspaces to manage schedules for their resources. You can also attach tickets to these workspaces so that the workspace can accrue actuals for scheduled vs. actual comparisons. For more information on how to set up workspaces for scheduling non-project work, you can view an instructional video in our Community portal here:

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Article ID: 3081
Thu 1/8/15 10:15 AM
Fri 6/19/20 1:17 PM