Why am I unable to add time to a project / ticket / task / issue?

Answer

To add time to a project, a project-related work item, a ticket or a ticket-related work item, the project and/or ticket must have at least one time type associated with it. If the project and/or ticket has no time types, you will be unable to add time against them.

For projects, and their related items, have the project manager or a user with access to the Admin application add time types to the project(s) in question. Also, be sure the user in question has been added as a resource on the project(s). This is a key step to ensuring they can add time to it/them.

For tickets, have a ticketing user who can edit the ticket(s) in question add a time type to the ticket(s).

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Details

Article ID: 1999
Created
Thu 7/24/14 5:18 PM
Modified
Mon 6/29/20 4:43 PM