How do I delete a ticket?

Answer

Tickets can only be deleted by users who have all of the following requirements:

  1. Access to the Admin application itself.
  2. The Admin role permission to delete tickets. This is a separate permission outside of the user's security role permissions. Admin role permissions are handled in your organization's detail page in Admin. You can click on a particular administrator from your list of organization administrators to modify their admin role permissions.

People who are admins of JUST a ticketing application, and NOT full admins of the environment cannot delete tickets. 

To delete a ticket:

  1. Log into Admin
  2. Go to Ticketing Applications
  3. Select the ticketing application containing the ticket
  4. Go to Tickets
  5. Click a ticket in the list
  6. In the ticket detail window which opens, click the Delete Ticket button
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Details

Article ID: 1966
Created
Thu 7/24/14 2:54 PM
Modified
Wed 7/1/20 3:11 PM